Virtual Counselling Resources



During these unprecedented times we know that many Social Workers across Canada are considering alternative ways to continue providing services to clients such as video conference, Skype, Zoom, and telephone.


If you have not yet purchased liability insurance for your practice, click here to access CASW’s national liability insurance program offered through BMS – it is the only program in Canada for social workers with coverage specific to E-services. 


CASW advises you to review the Standards of Practice on this subject put forward by your Provincial Regulatory Body:


Province Standards of Practice for E-Services Additional Provincial Resources


British Columbia College of Social Workers 


Standards of Practice : Technology and Social Work Practice 29-March-2020 – Registrants/Licensees from other Jurisdictions seeking to provide Electronic Social Work Services to clients in British Columbia


Alberta College of Social Workers 


Standards of Practice - See section E.3 TECHNOLOGY IN SOCIAL WORK PRACTICE

Virtual Social Work Practice

ACSW Standards of Practice - March 2019


Saskatchewan Association of Social Workers




Manitoba College of Social Workers


Electronic Social Work Practice

Standards of Practice

COVID-19 – Virtual Visit Solutions

Telemental Health Informed Consent

Temporary Authorization – Electronic Social Work Practice

Ontario College of Social Workers and Social Service Workers 

Professional and Ethical: Communication Technology Practices and Policies for a Digital World

Code of Ethics and Standards of Practice



Ordre des travailleurs sociaux et thérapeutes conjugaux et familiaux du Québec


Normes réglementaires pour les technologies et la pratique du travail social  


New Brunswick Association of Social Workers


Standards for the Use of Technology in Social Work Practice Letter of Guidance Re: Technology and Social Work Practice


Nova Scotia College of Social Workers


Information on Telepractice

Transitioning to telepractice

Technology & Storage of Files

Telepractice from outside NS


Newfoundland and Labrador Association of Social Workers


Electronic Social Work Practice


Electronic Social Work Practice Criteria For Registered Social Workers In Nl


Prince Edward Island Social Work Registration Board


Private Practice Policy Standards of Practice


Additional Resources:

CASW Private Practice Portal – scroll to 3.3 Virtual Counselling.

Toolkit for e-Mental Health Implementation - Mental Health Commission of Canada
CASW Webinars: