During these unprecedented times we know that many Social Workers across Canada are considering alternative ways to continue providing services to clients such as video conference, Skype, Zoom, and telephone.


If you have not yet purchased liability insurance for your practice, click here to access CASW’s national liability insurance program offered through BMS – it is the only program in Canada for social workers with coverage specific to E-services. 


CASW advises you to review the Standards of Practice on this subject put forward by your Provincial Regulatory Body:


Province Standards of Practice for E-Services Additional Provincial Resources


British Columbia College of Social Workers 


Standards of Practice : Technology and Social Work Practice

29-March-2020 – Registrants/Licensees from other Jurisdictions seeking to provide Electronic Social Work Services to clients in British Columbia

The BC Provincial Health Services Authority - COVID-19 Virtual Health Toolkit 


Alberta College of Social Workers 


Standards of Practice - See section E.3 TECHNOLOGY IN SOCIAL WORK PRACTICE

Virtual Social Work Practice

ACSW Standards of Practice - March 2019


Saskatchewan Association of Social Workers


Standards of Practice For Registered Social Workers in Saskatchewan



Manitoba College of Social Workers


Electronic Social Work Practice

Standards of Practice

Electronic Social Work Practice Information Sheet

COVID-19 – Virtual Visit Solutions

Telemental Health Informed Consent

Temporary Authorization – Electronic Social Work Practice

Ontario College of Social Workers and Social Service Workers 

Professional and Ethical: Communication Technology Practices and Policies for a Digital World

Code of Ethics and Standards of Practice


Are you a registered social worker practising in Canada who is interested in practising electronically – by exclusive means – in Ontario?


Q&A: Practising Electronically In Ontario 


Practising Electronically in Ontario

Cross-Jurisdictional Practice

Social Media and Practice: Protecting Privacy and Professionalism in a Virtual World 


Top 10 Considerations for Using Communication Technology in Practice


“But How Do I Know If I’m Competent?” – Issues to Consider




Ordre des travailleurs sociaux et thérapeutes conjugaux et familiaux du Québec


Normes réglementaires pour les technologies et la pratique du travail social  


New Brunswick Association of Social Workers


Standards for the Use of Technology in Social Work Practice Letter of Guidance Re: Technology and Social Work Practice


Nova Scotia College of Social Workers


Information on Telepractice

Transitioning to telepractice

Technology & Storage of Files

Telepractice from outside NS


Newfoundland and Labrador Association of Social Workers


Electronic Social Work Practice

Electronic Social Work Practice


Electronic Social Work Practice Criteria For Registered Social Workers In Nl

Electronic Social Work Practice Criteria for Registered Social Workers from other Canadian Jurisdictions 


Prince Edward Island Social Work Registration Board


Private Practice Policy Standards of Practice



Government of the Northwest Territories Department of Health and Social Services



Northwest Territories Standards of Practice

For Social Workers



Additional Resources:

CASW Private Practice Portal – scroll to 3.3 Virtual Counselling.

CASW Social Media Use and Social Work Practice


BMS/CASW Covid 19 Practice Resources



Toolkit for e-Mental Health Implementation - Mental Health Commission of Canada


E-Mental Health in Canada: Transforming the Mental Health System Using Technology


Implementing Virtual Care in Mental Health Settings - available on the CAMH Digital Mental Health Certificate website and is a series of 10 brief, practical videos to support health care providers who are providing mental health care virtually.


NASW, ASWB, CSWE and CSWA Standards for Technology in Social Work Practice (2017):  https://www.socialworkers.org/includes/newIncludes/homepage/PRA-BRO-33617.TechStandards_FINAL_POSTING.pdf


Social Work Today: Eye on Ethics https://www.socialworktoday.com/news/eoe_0420.shtml


Canadian Counselling and Psychotherapy Association (2019) Guidelines for uses of technology in counselling and psychotherapy https://www.ccpa-accp.ca/wp-content/uploads/2019/04/TISCGuidelines_Mar2019_EN.pdf


Public Service Health Care Plan - Temporary changes to accepted mental health practitioners - Social Workers included!


Extended Health - Coverage Updates for Social Work

Virtual Health Care Services – Ensuring Continuity of Care


Sunlife – Extending Coverage to include virtual services



CASW Webinars:

Help is on the Line: Incorporating Technology into Therapy


Telehealth & Social Work Practice Same ethical practice – different locations


Current State of COVID-19: Telehealth, Liability, and Business Insurance Considerations


Connecting the disconnected: How technology can be used to reduce social isolation among older adults


Providing E-Services to Clients: What are the Risks?